
How to Access Assistive Technology Through the NDIS
, by Tatianna Gerard, 15 min reading time
, by Tatianna Gerard, 15 min reading time
Assistive technology has the power to open doors — especially for people living with disabilities. Whether it’s a mobility aid, a speech device, or a simple scan reader pen, the right tool can help someone learn more confidently, communicate more clearly, or manage daily tasks more independently.
If you’re looking into NDIS funding for the first time — or you’ve recently been diagnosed with a condition that makes reading more difficult — you might be wondering where to start. This guide explains how assistive technology fits into the NDIS, what’s eligible, and how to take the next step with confidence.
When the NDIS talks about assistive technology (or AT for short), they’re referring to devices or equipment that help a person do something they otherwise couldn’t — or that make things easier, safer, or more accessible because of a disability.
That could be something simple like a jar opener or walking stick, or something more advanced like a powered wheelchair or communication device. And yes — even tools to support learning, like scan reader pens, can be considered assistive technology if they meet certain criteria.
According to the NDIS definition, AT is any device or system that allows you to do tasks you’d otherwise find difficult or impossible because of your disability.
Assistive tech supported by the NDIS might include:
In general, the item needs to:
The NDIS breaks assistive tech into four levels, depending on how complex or risky the item is:
Level |
Type |
Examples |
Level 1 |
Simple, low-cost |
Non-slip mats, adapted cutlery |
Level 2 |
Standard, low-risk |
Shower chairs, basic reading aids (like scan pens) |
Level 3 |
Specialised |
Manual wheelchairs, specialised computer tech |
Level 4 |
Complex, custom-built |
Powered wheelchairs, home automation systems |
Most learning aids like scan reader pens are considered Level 2 — which means they’re low-risk, widely available, and don’t usually require a full AT assessment (though some supporting documentation may still be helpful — more on that later).
When it comes to assistive technology, the NDIS doesn’t just fund any helpful gadget — the device needs to meet a few important criteria. The key thing to remember is this: it must relate directly to your disability and support one or more goals in your NDIS plan.
So how do you know what’s likely to be covered — and what’s not?
To be eligible, the item or device needs to be:
Examples of commonly funded assistive technology include:
For many Level 1 or Level 2 items (including scan pens), you may not need a formal assessment — but having a professional letter or recommendation can make the process smoother.
The NDIS breaks AT into four cost categories to guide how much funding you can access and what paperwork might be required:
Cost Level |
Description |
Examples |
Requirements |
Low cost (< $1,500) |
Simple, everyday solutions |
Apps, modified cutlery, jar openers |
Usually included under Core budget – no quote needed |
Mid cost ($1,500 – $15,000) |
Common assistive tech with some complexity |
Scan reader pens, shower chairs, walkers |
Written advice from a professional (e.g. OT, speech therapist) is required |
High cost (> $15,000) |
Complex or custom equipment |
Powered wheelchairs, stair lifts |
Formal AT assessment and quote required |
So if you're applying for something like a scan pen (typically $400–$800), it would fall into the mid-cost range — which means you’ll likely need a letter or advice from a professional confirming why it’s needed.
💡 Tip: You don’t always need a full AT assessment for mid-cost items, but you should still talk to your NDIS planner or support coordinator about the process before purchasing.
There are also clear limits on what NDIS will pay for. The scheme typically won’t cover:
So, while a scan reader pen might be approved for someone who needs it due to a diagnosed reading disability, it’s unlikely to be covered for someone who just finds it “helpful” or “faster.”
💡 Tip: If you’re unsure, your NDIS planner or Local Area Coordinator can help assess whether a specific item fits within your plan.
If you or someone you care for struggles with reading due to a disability — such as dyslexia, vision impairment, or a cognitive processing difficulty — you may have come across a scan reader pen and wondered: Could the NDIS help pay for this?
The short answer is: yes, reader pens can be covered by the NDIS — but it depends on a few key factors.
Scan reader pens, like the C-Pen Reader 2, C-Pen Reader 3 or the Scan Reader Pen 4, are small handheld devices that scan and read printed text aloud. They’re especially helpful for people who have difficulty decoding words, following along visually, or processing written information.
These tools can support greater independence in reading school materials, documents, forms, labels — even books for leisure — without relying entirely on others for help.
Scan pens are typically classified as low to mid-cost assistive technology under the NDIS. That means:
For example, if one of your goals is to improve independence with learning, reading signs or forms, or participating in education — a scan pen could be considered both reasonable and necessary.
This is where things get a little more nuanced.
These are considered low to mid-complexity, and generally don’t require extensive justification as long as their purpose is clearly linked to your disability.
If a scan pen includes these advanced features, you may still be able to get it funded — but it’s more likely the NDIS will ask:
That’s where a well-written professional letter can make all the difference.
Once you’ve identified the assistive technology you need — like a scan reader pen — the next step is understanding how to request funding for it through your NDIS plan. While the process can vary slightly depending on your individual situation, here’s a general guide to help you feel more prepared and confident.
Before you do anything else, check your current NDIS plan and make sure that:
If the item helps you participate more fully in daily life, it’s more likely to be approved.
For low to mid-cost items (under $15,000), you usually don’t need a full AT assessment, but it’s still important to have supporting documentation. This could include:
💡 Tip: The more clearly you can show that the item is necessary and effective, the better.
Depending on how your NDIS plan is managed, you’ll follow a different process:
Plan Type |
How to Purchase Assistive Technology |
Self-managed |
You can purchase the item directly and claim the cost back (just keep receipts and records). |
Plan-managed |
Your plan manager will pay the provider on your behalf once the item is approved. |
NDIA-managed |
You must use NDIS-registered providers and may need approval from your planner first. |
If your item is considered mid-cost (between $1,500–$15,000), and isn’t listed in your plan already, you may need to submit a quote and professional advice to the NDIA before it can be approved.
If you're unsure about any part of the process, your:
They can walk you through the paperwork, make sure the device fits your funding category, and help submit the request properly.
Assistive technology like scan reader pens may seem like a small solution — but for someone living with a learning or reading difficulty, it can mean a big leap in independence, confidence, and everyday capability.
If you or your loved one is eligible for the NDIS and needs support with reading, comprehension, or communication, a scan pen could be a helpful — and fundable — option. The key is to show how it connects directly to your disability and supports the goals outlined in your NDIS plan.
And remember: you don’t need to figure it all out on your own. Whether it’s a speech therapist writing a support letter or your plan manager helping you submit a quote, there are people ready to guide you through the process.
Ready to take the next step? Explore our range of assistive tools, including scan reader pens and at-home health management devices, and speak with your planner about how to include the right one in your plan.
Shop Aussie Pharma Direct’s collection of reader pens.