Frequently Asked Questions
How long does it take to ship my order?
Dispatch Times:
Same day dispatch if ordered by 2pm on business days.
(excludes NSW public holidays)
Shipping Costs:
NSW, ACT
Free Shipping on orders over $149*^
Standard Shipping: $11.95^
Express Shipping: Calculated at checkout.
See below for surcharges & exclusions.
QLD, VIC
Free Shipping on orders over $149*^
Standard Shipping: $12.95^
Express Shipping: Calculated at checkout.
See below for surcharges & exclusions.
SA, TAS
Free Shipping on orders over $149*^
Standard Shipping: $13.95^
Express Shipping: Calculated at checkout.
See below for surcharges & exclusions.
WA, NT
Free Shipping on orders over $149*^
Standard Shipping: $14.95^
Express Shipping: Calculated at checkout.
See below for surcharges & exclusions.
*Exclusions: Products excluded from free shipping are: C-Pen Reader 2. ^Surcharge may apply on some orders over 3kg and will be calculated at the checkout. For large bulky orders, you may be contacted post purchase depending on carrier cost. Contact us if you would like us to manually give a shipping cost over the phone.
International Orders:
Shipping will be calculated at the checkout. We ship internationally to most places around the world. There are some products which are restricted in some countries.
Shipping Times:
We use Australia Post as our Postal Service. Please refer to their website for delivery times. Links below:
*T&Cs apply.
Please see our Terms of service for more information.
Do you offer returns?
Aussie Pharma Direct allows for returns and exchanges on most of our products only if you return the item(s) within 30 days of receipt of purchase. Please see our Refund policy for more information.
Who can I speak with for wholesale and bulk enquiries?
For wholesale & bulk enquiries please contact our friendly customer service team by using one of the channels below.
P: 1300 783 113 Ext #2
E: sales@aussiepharmadirect.com.au
How can I track my order?
You can track your order using the tracking link we email you after your order has been dispatched from our warehouse.
Please note, sample packs are not tracked.
Can I pick up my order?
Yes, we offer click and collect for our orders. Please place your order online, continue to the cart and select delivery method “Pick Up”.
Our address for pick up is: 1/6 Roger St, Brookvale NSW.
You can pick up your order Monday – Friday 8:30am-5 pm.
Discover more Frequently Asked Questions
Got more questions about your order, shipping, or our products? You might find the answers on our FAQ page!