Dempower WisePen AI Reader Help & FAQs

Frequently Asked Questions

This page answers common questions about the WisePen AI Reader, including setup, features, AI usage, translation tools, scanning tips, and everyday use. If you cannot find the answer you’re looking for, please contact our team for assistance.

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About the Device

What is the WisePen AI Reader?

The WisePen AI Reader is a handheld assistive reading device designed to help people read, understand, and translate printed text more easily.

By scanning a line of text with the pen, the device can instantly:

• Read the text aloud using text-to-speech
• Translate the text into another language
• Display definitions from built-in dictionaries
• Provide AI-assisted explanations or answers

WisePen combines scanning technology, speech output, translation tools, and AI features in one device. It can support reading independence for students, professionals, travellers, and anyone who benefits from extra help understanding written information.

Who is the WisePen designed for?

The WisePen can be helpful for many different users, including:

• Students who need help reading textbooks or worksheets
• People with reading difficulties such as dyslexia or slight vision impairment
• Language learners building vocabulary
• Travellers navigating foreign languages
• Professionals working with multilingual documents
• Parents helping children with homework
• Older adults who prefer listening to text

Because the device works independently without needing a phone or computer, it can be used in schools, workplaces, libraries, homes, and while travelling.

How is the WisePen AI Reader pen different from other scanning pens?

The WisePen stands out because it’s built with far more AI-driven capability than most traditional scanning pens. Instead of just reading text aloud, it includes a full suite of smart tools designed to support reading, learning, and understanding in deeper, more practical ways.

Here’s how it’s different:

1. More AI-powered learning tools

The WisePen includes multiple AI features that go beyond basic text scanning:

AI Scan & Solve – helps break down problems or explain scanned content in simpler terms.
AI Homework Checker – checks work, helps with corrections, and explains the reasoning.
AI Dictionary – defines words instantly and provides clearer explanations.
AI Chat – answers questions, summarises information, or explains difficult concepts.
AI Lens – uses the camera to understand text or objects and provide useful information.

These features make the WisePen a richer learning companion than standard scanning pens, which usually only read text or offer limited translation.

2. Ability to scan some handwritten text*

Most scanning pens are restricted to printed text only. The WisePen can also recognise some handwriting — an advantage for students, workplaces, and users who deal with notes, worksheets, or hand-written forms.

*Accuracy depends on the clarity and legibility of the handwriting.

3. Stronger and more flexible translation support

Translation is one of WisePen's core strengths. It supports different numbers of languages depending on the feature you use:

Voice Translation: 112 languages
Text Scan Translation: 55 languages
Photo Translation: 55 languages
Offline languages: 19 languages
AI Reader languages: 5 languages
Collins Dictionary: 6 languages
AI Chat languages: 18 languages

This is far more robust than many standard scanning pens, which typically offer limited translation options and far fewer supported languages.

4. Larger 3.99-inch (~4 inch) display

The WisePen has a noticeably larger screen than most pens in its category. A bigger display makes it easier for users to:

See scanned text more clearly
Follow translations word-by-word
Navigate menus with better visibility
View images, instructions, and explanations from AI tools
Reduce eye strain — especially helpful for seniors, ESL learners, and users with low literacy or mild visual challenges

The large screen dramatically improves ease of use compared to pens with small, narrow displays.

Is the WisePen suitable for people with reading challenges or accessibility needs?

Yes — the WisePen AI Reader is designed to make reading easier for a wide range of users. Its AI-driven tools can support people who experience challenges with reading fluency, comprehension, or visual processing. Many individuals and families find it helpful for:

Dyslexia and other reading differences
Alexia or difficulty recognising written words
Autism, where extra reading or comprehension support is often useful
Low literacy or developing literacy skills
Learning disabilities and learning disorders
General reading difficulties or slow reading speed
People learning English as a second language (ESL)
Individuals with mild visual impairments who benefit from text being read aloud
Older adults who struggle with fine print
People with ADHD who need extra focus and support when reading

The WisePen’s ability to read text aloud, translate instantly, explain concepts through AI Chat, and support step-by-step understanding makes it a helpful, confidence-building tool at home, at school, and in everyday life.

Getting Started

Do I need to install any apps to use WisePen?

No. WisePen works as a standalone device.

All major features are built directly into the device, including scanning, reading, translation, dictionaries, and AI tools. You do not need to install any third party mobile apps or software to begin using the device.

Do I need Wi-Fi to use the WisePen?

Some features require Wi-Fi, while others work without an internet connection.

You will need Wi-Fi for:

• Initial device setup and activation after purchase
• AI features such as AI Chat and Scan & Solve
• Online text translation (55 languages)
• Software updates

You do not need Wi-Fi for:

• Basic text scanning and reading
• Built-in dictionary lookups
• Offline translations (supported languages)

This means the device can still be used in many situations where internet access is limited.

How do I turn on the WisePen?

To turn on the device:

Press and hold the power button for about 3 seconds.
The screen will light up and the system will start.

When the device starts, you will see the home screen where you can select the different features.

How long does it take to set up the device?

The first setup normally takes only a few minutes.

During the setup process, you may be asked to:

• Connect to a Wi-Fi network
• Select your language
• Adjust device preferences

Once setup is complete, the device will be ready to use.

Do I need to make any additional purchases to use WisePen features?

Most WisePen features are included with the device and can be used straight away after setup.

This includes features such as:

• Text scanning and text-to-speech reading
• Built-in dictionaries
• Object recognition (AI Lens)
• Homework checker and Scan & Solve tools
• Translation functions (online and offline languages)

The AI Chat feature (ChatGPT) works slightly differently.

When you first activate your WisePen, the device includes 200 free AI Chat credits per month for the first year. These credits allow you to ask questions and receive AI-generated responses through the AI Chat tool.

After the first year, continued use of AI Chat may require a membership subscription if you wish to keep using that feature.

All other core features of the WisePen continue to work normally without any additional purchase.

What is included in the WisePen box packaging?

Your WisePen package typically includes:

• 1x WisePen AI Reader device
• 1x USB-C charging cable
• 1x storage bag
• User guide (including warranty)

Is the WisePen difficult to learn to use?

No. WisePen is designed to be simple and intuitive.

Most users can begin scanning text within a few minutes of turning on the device. The touchscreen menu makes it easy to access different features such as reading, translation, and dictionaries.

A quick start guide is also included to help you get started.

Do I need a smartphone or computer to use the WisePen?

No. The WisePen is designed to work as a fully independent device. You can scan text, listen to it being read aloud, translate languages, use the dictionary, and access most features directly on the device itself using the touchscreen interface.

This means you do not need a smartphone, tablet, or computer to use the main functions of the WisePen.

However, the WisePen does have a feature that allows you to transfer scanned text to another device in real time. This can be useful for capturing notes or working with digital documents.

With this feature, scanned text can be sent to:

• A computer
• A smartphone
• A tablet

This allows users to capture text from books, worksheets, or printed materials and edit or save it digitally.

Scanning & Reading Feature

How does the WisePen scan text?

WisePen uses a built-in optical scanner to recognise printed text.

When you drag the scanning tip across a line of text, the device captures the image and converts it into digital text. The system can then read the text aloud, translate it, or show a definition.

How do I scan text correctly with the WisePen?

To scan text:

Hold the pen at approximately a 75° angle to the page.
Place the scanning tip at the beginning of the line.
Slowly drag the pen across the text.

The device will recognise the text and read it aloud or display it on the screen.

Does the pen read from screens (e.g., laptop, iPad) as well as paper?

WisePen is primarily designed to scan printed text from books, worksheets, documents, and other paper materials.

While it can scan text displayed on a computer, tablet, or phone screen, the accuracy may vary. Factors such as screen brightness, glare, resolution, and refresh rate can affect performance. For text scanning, it is recommended to scan digital screens slower than with printed material for better success.

For best results when working with digital content, we recommend using the built-in camera feature to take a photo of the screen. This method generally provides clearer and more accurate results than direct screen scanning.

Can WisePen scan from right-to-left?

Yes. The device supports both left-to-right and right-to-left scanning directions.

You can also enable Left-Handed Mode in the settings if needed.

What types of printed materials can the WisePen scan?

The WisePen can scan most types of printed text, including:

• Books and textbooks
• Worksheets and study materials
• Printed documents
• Forms and instructions
• Newspapers and magazines
• Labels or packaging with printed text

For best results, the text should be clearly printed on a flat surface.

Can the WisePen read entire pages automatically?

Yes. Good lighting helps the device recognise text more accurately.

For best results:

• Scan in a well-lit environment
• Avoid heavy shadows over the page
• Avoid glare from glossy surfaces

The scanning tip also includes a small light to assist with text recognition.

Does lighting affect scanning accuracy?

The WisePen is designed for line-by-line scanning rather than scanning entire pages automatically.

This approach improves accuracy and allows users to control exactly which text they want to read or translate.

What happens if I scan the same line twice?

If you scan the same line again, the device will simply process the text again and read it aloud or display it on the screen. This can be useful if you want to review a sentence or hear the pronunciation again.

Can I scan text while wearing headphones?

The WisePen supports Bluetooth connectivity, which means you can connect it to devices that have Bluetooth capability. This includes:

• Bluetooth headphones
• Apple AirPods
• Wireless earbuds or earphones

When headphones are connected, the scanned text will be read through the headphones instead of the device’s built-in speaker.

Using headphones or earphones can be especially helpful in quiet environments such as classrooms, libraries, offices, or shared spaces, allowing you to listen privately while scanning and reading text.

Translation & Languages

How many languages does the WisePen support?

The WisePen supports a wide range of languages across different features, allowing users to scan, translate, and understand text from many parts of the world.

Some of the key language capabilities include:

• Text scan translation:
– 55 languages supported online
– 19 languages supported offline

• Voice translation:
– Supports speech recognition across 112 language entries with various global languages and regional accents.

• AI Chat:
– Available in 18 languages online.

• AI Reading Assistant:
– Available in 5 languages.

• Collins Dictionary support: – Available in 6 language combinations including English-Spanish, English-French, English-German, English-Italian and English-Japanese.

See full list of supported languages here.

Can WisePen translate text instantly?

Yes. When you scan printed text with the WisePen, the device can translate the text into another language almost instantly.

The translated text will appear on the device screen and can also be read aloud in the selected language, helping users understand the meaning and pronunciation.

How many languages are available for text translation?

WisePen supports 55 languages for online text translation and 19 languages for offline translation.

Some of the commonly used languages include:

English
Mandarin Chinese
Traditional Chinese
Japanese
Korean
Spanish
French
German
Italian
Portuguese
Russian
Indonesian
Turkish
Swedish
Dutch

Offline translation includes a smaller set of languages but still covers many commonly used ones such as English, Spanish, French, German, Japanese, Korean, Italian, and Mandarin.

Can the WisePen translate voice conversations?

Yes. The WisePen includes a voice translation feature that allows spoken language to be translated in real time.

The system can recognise speech from over 100 language entries, including different regional accents and dialects.

This makes it helpful for:

Travelling abroad
Communicating with people who speak different languages
Language practice and learning

Voice translation requires an internet connection to function.

Does translation work without Wi-Fi?

Some translation functions can work offline.

Offline translation: 19 languages supported
Online translation: 55 languages supported

When connected to Wi-Fi, the device can access a much larger range of languages and improved translation accuracy.

Can WisePen recognise different English accents?

Yes. The voice translation system recognises many English regional variants, including accents from:

Australia
United States
United Kingdom
Canada
India
New Zealand
South Africa
Ireland
Philippines
and several others.

See full list of supported languages here.

AI Features

What AI features does WisePen include?

WisePen includes several AI-supported tools designed to assist with learning and problem solving.

These include:

AI Chat – Ask questions and receive AI-generated answers
Scan & Solve – Scan questions and receive suggested explanations
AI Dictionary – Quickly understand unfamiliar words
AI Lens – Identify objects using the built-in camera
Homework Checker – Analyse questions or problems

Is there a limit to using the AI Chat feature?

Yes. AI features operate using AI usage credits.

When the device is first activated, users receive 200 AI credits per month for the first year.

Important details:

Credits reset each month
Unused credits do not roll over
After the first year, continued AI use may require a membership subscription which you can access from Settings --> Membership Info

How do I purchase additional AI Chat usage?

Additional AI Chat usage can be purchased through the device.

Go to:

Settings → Membership Info

A QR code will appear that links to the membership purchase page.

Make the WisePen AI Reader Yours Today

Dempower® WisePen® AI Reader - Scanning Pen

Experience a smarter way to read, learn, and communicate with the WisePen AI Reader

If you’re ready to make reading, translation, and learning easier, the WisePen AI Reader is ready when you are.

Scan printed text, hear it read aloud instantly, translate languages, and access powerful AI learning tools — all from one easy-to-use device designed to support everyday reading and understanding.

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